Terms of Service

These terms govern the use of Dashpoint websites, web and mobile applications, APIs and the platform features offered through them. Organisers are generally notified of changes on a durable medium at least 15 days before they take effect; a longer period applies where adjustments reasonably require it. Mandatory legal or unforeseeable security reasons may justify a shorter period. Statutory requirements for contractual changes take precedence for consumers. Changes that require express consent are not agreed through silence.

Dashpoint operates a ticketing, event and CRM platform and is not an organiser. Unless checkout expressly identifies a different arrangement, the event attendance contract is concluded between the buyer and the organiser named there. For an authorised resale, the purchase contract is concluded between the identified seller and the buyer. Dashpoint provides the technical infrastructure for ordering, payment, ticket delivery, transfer, resale, check-in and communication. Dashpoint is the contracting party for paid platform plans and other services offered directly by Dashpoint.

Registration information must be correct and current; access data must be kept confidential. Misuse must be reported immediately. We may block accounts in case of security risks or violations. Use of the services requires a minimum age of 16; minors need the consent of their legal guardians.

Prohibited are legal violations, rights infringements, malware/spam, service disruptions, circumvention of technical protection measures, uploading unlawful content, and scraping/reverse engineering outside mandatory statutory limitations. Reselling tickets is permitted only via the designated features and under the conditions applicable there (section 13). Mailing lists for newsletter sending may not be purchased, rented or used without valid recipient consent (section 23).

The services (software, designs, trademarks) are protected. We grant a non-exclusive, revocable, non-transferable usage license. Content you provide (e.g. posts, memories, plus-one invitations, event descriptions, uploads) remains your property; you grant us the simple, royalty-free usage rights necessary for operation, display and improvement of the services.

You warrant that you hold the necessary rights to the content provided and do not infringe third-party rights (copyright, trademark, personality rights). We may remove or block unlawful content or content violating these terms upon notice or our own knowledge.

Potentially illegal content may be reported via /report-content or to support@dashpoint.app. When taking moderation action, Dashpoint considers factors including severity, frequency, reach and impact and provides reasons and an internal complaint route where legally required.

Some features use AI systems (e.g. image generation and upscaling, text refinement, suggestions/insights, support triage), partly via Google Vertex AI. AI outputs may be incorrect, incomplete or legally problematic; we do not warrant accuracy, usability or protectability (esp. copyright/trademark). You are responsible for your inputs (prompts) and for the use of results and ensure that neither inputs nor use infringe third-party rights or statutory requirements.

We label AI-generated content where legally required (transparency obligations of the AI Regulation). AI quotas are shown in the respective plan; usage beyond them may be billed separately under section 19. AI features are not used for solely automated decisions with legal effect on data subjects.

The display of events/tickets is not a legally binding offer. The contract for participation is concluded – subject to successful payment and confirmation – with the organizer. For time-limited releases (drops), the displayed availability and time-window conditions apply in addition.

Prices may include advance sale/service fees and applicable VAT and are displayed as a total price before conclusion of contract during checkout (§ 3 PAngV). Taxes/levies on the event are the responsibility of the organizer.

For ticket purchases, the organiser identified at checkout is the seller, payment recipient and merchant of record. Payment is generally processed as a direct charge on the organiser's connected Stripe account. Dashpoint provides the technical platform, initiates payment on the organiser's behalf and receives the platform fee disclosed before the contract is concluded.

Stripe provides the payment service and may apply its own terms, identity checks and risk controls. Dashpoint generally does not store complete card data.

Tickets are provided digitally (email/wallet/app). Buyers ensure that they can present a valid ticket/identification (QR code, where applicable an NFC wristband) at the entrance.

For contracts for services connected with leisure activities that provide a specific date or period for performance, there is generally no statutory right of withdrawal under section 312g(2)(9) BGB. This applies in particular to dated event tickets. Statutory warranty and refund rights remain unaffected; the organiser may provide additional voluntary refund rules.

For physical goods sold via the platform to consumers (e.g. merchandise/add-ons such as textiles, parking tickets) and for non-date-bound services and digital content, a 14-day right of withdrawal generally applies under §§ 312g, 355 BGB.

For goods, non-date-bound services and digital content, consumers receive separate withdrawal information before conclusion of the contract where a right of withdrawal exists. The relevant offer and notice identify the contracting party and correct withdrawal recipient. Dashpoint is the withdrawal recipient only where Dashpoint itself supplies the relevant service.

Early expiry for digital content/services: The right of withdrawal expires early if you have expressly agreed that we begin performance before the end of the period and you have confirmed your knowledge of the loss of the right of withdrawal (§ 356 para. 4, para. 5 BGB). For goods made to customer specification or sealed goods that cannot be returned for hygiene reasons, the right of withdrawal lapses under § 312g para. 2 BGB.

Where the organiser enables it, tickets may be transferred or offered for resale through the designated features. Before a binding order, the seller, trader or private status, total price, fees and, where legally required, the original ticket price are displayed. Consumer withdrawal and warranty protections may not apply to private sellers.

The buyer payment is processed through the platform. Following a successful resale, the previous entitlement is invalidated and a new one is issued to the buyer. Reimbursement or payout to the seller follows the conditions shown in the listing, generally through the original payment method or a verified payout account. Price limits, payment checks and a marketplace fee disclosed in advance may apply.

Vouchers, gift cards and account/wallet credit may be issued by the organizer or granted as a form of refund. Unless stated otherwise, they are redeemable only on the platform and with the issuing organizer and are not directed at cash payout.

Vouchers acquired for consideration become time-barred within the regular limitation period of three years at year-end (§§ 195, 199 BGB); shorter time limits are only permissible insofar as they are objectively justified and transparent. Credit granted as a refund does not affect mandatory repayment claims (e.g. in case of event cancellation).

Cancellation: The claim for refund is primarily against the organizer. Dashpoint may process refunds on behalf if the organizer provides sufficient funds. Refund of advance sale/service fees occurs to the legally required extent.

Relocation/Program Changes: Reasonable changes do not justify a refund claim; for material changes, statutory provisions and organizer conditions apply.

A ticket grants a revocable license to enter. Admission may be refused or stay terminated for objective reasons (e.g. violation of house rules/safety rules, abusive or forged tickets) without refund claim, as far as legally permissible. Unauthorized resale or forgery may lead to blocking.

We are liable without limitation in case of intent/gross negligence and for damages from injury to life, body, health and under product liability law. In case of simple negligence, we are only liable for violation of essential contractual obligations (cardinal duties), limited to foreseeable, contract-typical damages. The organizer is liable for the execution of the event.

SaaS provision of event, ticketing, resale, check-in, CRM/newsletter, communication, AI and reporting functions incl. integrations (e.g. DATEV export, API). Availability with economically reasonable effort; no guarantee for uninterrupted operation. Individual features may be marked as beta and limited in scope/availability.

Use is via plans (e.g. Free, Starter, Pro, Max) with monthly or annual billing as well as transaction-based ticketing fees; the prices and scopes shown during the order/booking process are decisive.

Paid subscriptions renew automatically for the selected term unless terminated in time; termination is possible at any time effective at the end of the current billing period. Quotas included in plans (e.g. AI credits, newsletter sends) are shown; usage beyond them may be billed as overage or via top-up packages. We announce price changes in accordance with section 1. In case of payment default, we may restrict or suspend functions after a reminder.

Organisers set up their own connected Stripe account and enter into the required contracts with Stripe, including the Stripe Connected Account Agreement. Payouts require complete and current business, representative and KYC information.

Ticket payments are generally processed as direct charges on the connected account. The organiser is the seller, payment recipient and merchant of record in relation to ticket buyers. The organiser authorises Dashpoint to technically initiate or manage payments, refunds, disputes and payout functions through Stripe Connect to the agreed extent. Dashpoint's disclosed application fee is separated when payment is made; Stripe fees and other payment-service costs follow the account configuration and Stripe terms.

Where increased risk, refunds, chargebacks, suspected fraud, negative account balances or regulatory requirements arise, Stripe or Dashpoint may reasonably delay payouts, create reserves and set off due claims. If Dashpoint must cover a negative connected-account balance vis-à-vis Stripe, the organiser reimburses amounts attributable to the organiser's sphere of responsibility; Dashpoint's contributory responsibility and mandatory law remain unaffected.

Organisers are responsible for refund policies and their implementation, especially in case of cancellation or non-performance. Dashpoint may process refunds on the connected Stripe account on the organiser's behalf if sufficient funds are available. Ticket buyers' statutory claims, including any required refund of price components and fees, remain unaffected.

Where Dashpoint technically initiates a refund, Dashpoint's application fee already received is not refunded to the organiser by default; the refund amount is debited from the connected account. This does not apply where otherwise agreed, required by law or where Dashpoint is predominantly responsible for the refund. This internal allocation of costs does not restrict any ticket-buyer claim.

Chargebacks and disputes are charged to the organiser account insofar as they are attributable to the organiser's sphere of responsibility. Dashpoint may set off corresponding amounts against payouts or create reasonable reserves. Blanket exclusions of refunds required by law are impermissible.

Organizers are responsible for taxes/levies (e.g. VAT, entertainment/municipal charges). Dashpoint provides transaction data and exports (e.g. DATEV) but does not provide tax or legal advice.

If an organizer sends newsletters or marketing emails via the platform, the organizer is the controller and sender. The organizer warrants that valid consent exists for each recipient or that the requirements for existing-customer advertising (§ 7 para. 3 UWG) are met, uses no purchased, rented or unlawfully obtained addresses, and sends no content to recipients who have objected or unsubscribed.

Dashpoint provides the sending, double-opt-in, unsubscribe (incl. one-click per RFC 8058) and consent-logging infrastructure as well as, where applicable, dedicated sending domains with SPF/DKIM/DMARC. We may suspend sending in case of conspicuous bounce/complaint rates, spam or reputation risks. The organizer complies with mandatory information (imprint, unsubscribe link) and indemnifies Dashpoint against claims due to unlawful mailings (section 30).

Organizers can configure tracking/advertising pixels (e.g. Meta, Google, X, TikTok) on their public pages and in checkout. They are the data-protection controllers for this, ensure valid consent (§ 25 TDDDG, Art. 6 GDPR) and, where necessary, joint-controller or processing agreements with the providers. Non-essential pixels are loaded only when marketing consent is present.

Organizers warrant that events are lawful (permits, insurance, youth protection, safety, accessibility), that public pages/subdomains contain no unlawful content, and that all necessary rights to trademarks/media exist.

Where Dashpoint processes personal data solely on the organiser’s documented instructions, Dashpoint acts as processor. The separate data processing agreement, including its technical and organisational measures and sub-processor provisions, must be concluded before such processing begins. The parties may be separate controllers for their own platform, security, billing and evidence purposes.

The current sub-processor and transfer list is supplied with the contractual documents. Payment services and integrations enabled independently by the organiser may act as separate controllers for the relevant processing. The organiser informs data subjects about its processing and instructions.

Where Dashpoint provides API access/keys, these must be kept confidential and protected against misuse. Reasonable usage/rate limits apply; abusive, excessive or security-endangering use entitles us to block or revoke keys. Data made accessible via the API may only be processed within the scope of these terms and data-protection law.

SaaS “as provided” with industry-standard care. Function changes/discontinuations are possible, whereby legitimate interests of organizers are considered and material disadvantages are announced in time.

Dashpoint is liable without limitation for intent and gross negligence, injury to life, body or health, under product liability law, for guarantees assumed and in other cases of mandatory liability. In the event of ordinary negligence, Dashpoint is liable only for breach of an essential contractual duty and only for foreseeable loss typical of the contract.

The organiser indemnifies Dashpoint against substantiated third-party claims resulting from a culpable breach by the organiser of these terms or third-party rights. Dashpoint informs the organiser without undue delay, permits the organiser to conduct the defence where legally possible and accounts for Dashpoint’s own contribution.

Term according to the selected plan/order (section 19). The right to extraordinary termination for good cause (e.g. material breach, fraud, AML/KYC problems, excessive dispute rates) remains unaffected. After contract end, we provide data for export for a reasonable period and then delete it in accordance with the DPA and statutory retention obligations.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Jurisdiction is – as far as permissible, especially towards merchants and legal entities – Munich (seat of Dashpoint GmbH). Mandatory consumer rights and jurisdictions remain unaffected.

We are not willing and not obligated to participate in proceedings before a consumer arbitration board. (The former EU-OS platform was discontinued on 20.07.2025; a link is omitted.)

Should individual provisions be invalid, the remaining ones remain valid. No assignment without consent, except for group-internal restructuring. The German version is authoritative.