Terms of Service

These terms govern the use of Dashpoint services (web, apps, APIs, checkout, check-in, newsletter, support). We will offer you changes to these terms in text form (e.g. by email) at least six weeks before their proposed effective date. Your consent is deemed granted if you do not notify us of your rejection before the proposed effective date; we will specifically point out this approval effect in the change offer. You may terminate the contract free of charge and without notice until the changes take effect. Changes to essential primary obligations, to fees, or to this approval mechanism itself require your express consent. This design reflects case law holding unrestricted consent-fiction clauses invalid (cf. BGH, judgment of 27 April 2021, XI ZR 26/20). Mandatory consumer-protection provisions (§§ 308 no. 5, 309 no. 13 BGB) remain unaffected.

Dashpoint operates a ticketing, event and CRM platform and is not an organizer. Contracts for attending an event are concluded between ticket buyers and the respective organizer. Dashpoint provides the infrastructure (ordering, ticket delivery, transfer/resale, check-in, newsletter sending, tools) but assumes no responsibility for the execution, content, safety, quality or fulfillment of the event. Where Dashpoint acts on behalf of an organizer (e.g. payment collection, refunds, email sending), it acts as an intermediary or technical service provider.

Registration information must be correct and current; access data must be kept confidential. Misuse must be reported immediately. We may block accounts in case of security risks or violations. Use of the services requires a minimum age of 16; minors need the consent of their legal guardians.

Prohibited are legal violations, rights infringements, malware/spam, service disruptions, circumvention of technical protection measures, uploading unlawful content, and scraping/reverse engineering outside mandatory statutory limitations. Reselling tickets is permitted only via the designated features and under the conditions applicable there (section 13). Mailing lists for newsletter sending may not be purchased, rented or used without valid recipient consent (section 23).

The services (software, designs, trademarks) are protected. We grant a non-exclusive, revocable, non-transferable usage license. Content you provide (e.g. posts, memories, plus-one invitations, event descriptions, uploads) remains your property; you grant us the simple, royalty-free usage rights necessary for operation, display and improvement of the services.

You warrant that you hold the necessary rights to the content provided and do not infringe third-party rights (copyright, trademark, personality rights). We may remove or block unlawful content or content violating these terms upon notice or our own knowledge.

Some features use AI systems (e.g. image generation and upscaling, text refinement, suggestions/insights, support triage), partly via Google Vertex AI. AI outputs may be incorrect, incomplete or legally problematic; we do not warrant accuracy, usability or protectability (esp. copyright/trademark). You are responsible for your inputs (prompts) and for the use of results and ensure that neither inputs nor use infringe third-party rights or statutory requirements.

We label AI-generated content where legally required (transparency obligations of the AI Regulation). AI quotas are shown in the respective plan; usage beyond them may be billed separately under section 19. AI features are not used for solely automated decisions with legal effect on data subjects.

The display of events/tickets is not a legally binding offer. The contract for participation is concluded – subject to successful payment and confirmation – with the organizer. For time-limited releases (drops), the displayed availability and time-window conditions apply in addition.

Prices may include advance sale/service fees and applicable VAT and are displayed as a total price before conclusion of contract during checkout (§ 1 PAngV). Taxes/levies on the event are the responsibility of the organizer.

Payments are made through integrated payment services (esp. Stripe). Dashpoint does not store complete card data. The terms of the payment service provider also apply.

Tickets are provided digitally (email/wallet/app). Buyers ensure that they can present a valid ticket/identification (QR code, where applicable an NFC wristband) at the entrance.

For contracts for services in connection with leisure activities that provide a specific date or period for performance (esp. dated event tickets), there is no statutory right of withdrawal pursuant to § 312g para. 2 no. 9 BGB. This also applies to purchases via an intermediary platform such as Dashpoint acting in its own name on behalf of the organizer (cf. CJEU, judgment of 31 March 2022, C-96/21 – CTS Eventim). Statutory warranty rights remain unaffected; the organizer may provide voluntary refund rules.

For physical goods sold via the platform to consumers (e.g. merchandise/add-ons such as textiles, parking tickets) and for non-date-bound services and digital content, a 14-day right of withdrawal generally applies under §§ 312g, 355 BGB.

Withdrawal instruction: You may withdraw your contractual declaration within 14 days without giving reasons. The period begins for goods upon receipt of the goods, for services/digital content upon conclusion of the contract. To exercise it, a clear statement (e.g. email) to Dashpoint GmbH, Freisinger Landstrasse 25, 85748 Garching bei Muenchen, support@dashpoint.app suffices; the model withdrawal form under Annex 2 EGBGB may be used. Timely dispatch of the withdrawal is sufficient to meet the deadline. In case of withdrawal, we refund all payments received without delay, at the latest within 14 days.

Early expiry for digital content/services: The right of withdrawal expires early if you have expressly agreed that we begin performance before the end of the period and you have confirmed your knowledge of the loss of the right of withdrawal (§ 356 para. 4, para. 5 BGB). For goods made to customer specification or sealed goods that cannot be returned for hygiene reasons, the right of withdrawal lapses under § 312g para. 2 BGB.

Where the organizer enables it, tickets can be transferred to other users via the platform or offered for resale. Dashpoint acts solely as a technical intermediary and does not become a party to the transfer or resale transaction.

Resale may be subject to price caps and floors (e.g. no more than the original total price); commercial resale or resale exceeding the permitted limits is prohibited. We do not warrant the accuracy of listings, payment settlement between users, or the validity of resold tickets. Manipulated, multiply sold, or tickets traded outside the designated features may be invalidated.

Vouchers, gift cards and account/wallet credit may be issued by the organizer or granted as a form of refund. Unless stated otherwise, they are redeemable only on the platform and with the issuing organizer and are not directed at cash payout.

Vouchers acquired for consideration become time-barred within the regular limitation period of three years at year-end (§§ 195, 199 BGB); shorter time limits are only permissible insofar as they are objectively justified and transparent. Credit granted as a refund does not affect mandatory repayment claims (e.g. in case of event cancellation).

Cancellation: The claim for refund is primarily against the organizer. Dashpoint may process refunds on behalf if the organizer provides sufficient funds. Refund of advance sale/service fees occurs to the legally required extent.

Relocation/Program Changes: Reasonable changes do not justify a refund claim; for material changes, statutory provisions and organizer conditions apply.

A ticket grants a revocable license to enter. Admission may be refused or stay terminated for objective reasons (e.g. violation of house rules/safety rules, abusive or forged tickets) without refund claim, as far as legally permissible. Unauthorized resale or forgery may lead to blocking.

We are liable without limitation in case of intent/gross negligence and for damages from injury to life, body, health and under product liability law. In case of simple negligence, we are only liable for violation of essential contractual obligations (cardinal duties), limited to foreseeable, contract-typical damages. The organizer is liable for the execution of the event.

SaaS provision of event, ticketing, resale, check-in, CRM/newsletter, communication, AI and reporting functions incl. integrations (e.g. DATEV export, API). Availability with economically reasonable effort; no guarantee for uninterrupted operation. Individual features may be marked as beta and limited in scope/availability.

Use is via plans (e.g. Free, Starter, Pro, Max) with monthly or annual billing as well as transaction-based ticketing fees; the prices and scopes shown during the order/booking process are decisive.

Paid subscriptions renew automatically for the selected term unless terminated in time; termination is possible at any time effective at the end of the current billing period. Quotas included in plans (e.g. AI credits, newsletter sends) are shown; usage beyond them may be billed as overage or via top-up packages. We announce price changes in accordance with section 1. In case of payment default, we may restrict or suspend functions after a reminder.

Organizers use Stripe Connect (or a supported payment service) and accept the respective terms; payouts require an identity/KYC check by the payment service provider.

Dashpoint/payment fees may be deducted from payouts. In case of increased risk, refunds, chargebacks, fraud suspicion or regulatory requirements, we may reasonably withhold payouts, form reserves and offset against due claims.

Organizers are responsible for refund policies and their implementation, especially in case of cancellation or non-fulfillment. Dashpoint may process refunds on behalf if sufficient funds are available.

Chargebacks/Disputes are charged to the organizer account. Dashpoint is entitled to offset corresponding amounts with payouts or form reserves. Organizers commit to use legally compliant refund rules; blanket exclusions of refund of advance sale/service fees are inadmissible.

Organizers are responsible for taxes/levies (e.g. VAT, entertainment/municipal charges). Dashpoint provides transaction data and exports (e.g. DATEV) but does not provide tax or legal advice.

If an organizer sends newsletters or marketing emails via the platform, the organizer is the controller and sender. The organizer warrants that valid consent exists for each recipient or that the requirements for existing-customer advertising (§ 7 para. 3 UWG) are met, uses no purchased, rented or unlawfully obtained addresses, and sends no content to recipients who have objected or unsubscribed.

Dashpoint provides the sending, double-opt-in, unsubscribe (incl. one-click per RFC 8058) and consent-logging infrastructure as well as, where applicable, dedicated sending domains with SPF/DKIM/DMARC. We may suspend sending in case of conspicuous bounce/complaint rates, spam or reputation risks. The organizer complies with mandatory information (imprint, unsubscribe link) and indemnifies Dashpoint against claims due to unlawful mailings (section 30).

Organizers can configure tracking/advertising pixels (e.g. Meta, Google, X, TikTok) on their public pages and in checkout. They are the data-protection controllers for this, ensure valid consent (§ 25 TDDDG, Art. 6 GDPR) and, where necessary, joint-controller or processing agreements with the providers. Non-essential pixels are loaded only when marketing consent is present.

Organizers warrant that events are lawful (permits, insurance, youth protection, safety, accessibility), that public pages/subdomains contain no unlawful content, and that all necessary rights to trademarks/media exist.

Organizers are controllers for participant and contact data; Dashpoint acts as processor in this respect (Art. 28 GDPR; the DPA is part of this contract).

Sub-processors used include: Stripe (payments), Google/Firebase and Google Cloud incl. Vertex AI (hosting, database, AI), Amazon Web Services/SES (email sending, EU region), Google Maps (geocoding), GitHub (issue/feedback management) and hosting/CDN providers – each with DPA/SCC. Organizers inform their participants accordingly.

Where Dashpoint provides API access/keys, these must be kept confidential and protected against misuse. Reasonable usage/rate limits apply; abusive, excessive or security-endangering use entitles us to block or revoke keys. Data made accessible via the API may only be processed within the scope of these terms and data-protection law.

SaaS “as provided” with industry-standard care. Function changes/discontinuations are possible, whereby legitimate interests of organizers are considered and material disadvantages are announced in time.

In addition to the regulation in section 17, a liability cap per calendar year applies: sum of Dashpoint fees paid in the last 6 months or €100 (higher amount). Unaffected remain intent/gross negligence, life/body/health, product liability and assumed guarantees.

Organizers indemnify Dashpoint against third-party and authority claims resulting from event execution, provided content, newsletter/email sending, tracking pixels, AI inputs/use, non-fulfillment or violations of payment service/platform terms, including reasonable legal defense costs.

Term according to the selected plan/order (section 19). The right to extraordinary termination for good cause (e.g. material breach, fraud, AML/KYC problems, excessive dispute rates) remains unaffected. After contract end, we provide data for export for a reasonable period and then delete it in accordance with the DPA and statutory retention obligations.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Jurisdiction is – as far as permissible, especially towards merchants and legal entities – Munich (seat of Dashpoint GmbH). Mandatory consumer rights and jurisdictions remain unaffected.

We are not willing and not obligated to participate in proceedings before a consumer arbitration board. (The former EU-OS platform was discontinued on 20.07.2025; a link is omitted.)

Should individual provisions be invalid, the remaining ones remain valid. No assignment without consent, except for group-internal restructuring. The German version is authoritative.