Dashpoint account deletionDelete your Dashpoint account or Instagram data
You can request deletion of Instagram data without a Dashpoint account. If you also use a Dashpoint account, you can delete it separately below.
Tickets are protected
Deleting your account does not delete tickets, orders, barcodes, check-in records, transfers, refunds, claims, or payment records. We retain them only for event access, support, fraud prevention, tax and accounting, chargebacks, and legal obligations.
Delete Instagram data — no Dashpoint account needed
These instructions cover data processed by Dashpoint through the Dashpoint Events app, including Dashpoint Events-IG. They apply if you sent an Instagram message to a business using Dashpoint or connected your own business account.
How to request deletion
- Email support@dashpoint.app with the subject “Instagram data deletion”. You do not need to register or sign in to Dashpoint.
- Include your Instagram username, the business account you contacted or connected, the approximate message date, and which data you want deleted. A Dashpoint account email is optional.
- We may ask you to confirm control of the relevant Instagram account before we act. Never send passwords, access tokens or identity documents with your initial request.
Reply to the same email thread to ask about progress. We will tell you the outcome and explain any data that must be retained and why.
Request Instagram data deletionWhich data the request covers
Your request can cover Instagram account and sender identifiers, profile details supplied by Instagram, connection data, and message content and metadata stored by Dashpoint. After verification, we assess deletion or anonymisation within the requested scope. Records needed for an ongoing matter or a legal obligation may be retained only where necessary. If the organiser is responsible for the data, we coordinate the request with that organiser.
Disconnecting and deleting are separate
Removing Dashpoint’s access to Instagram stops the connection; it does not erase conversations already stored by Dashpoint. Request deletion separately. Deleting a Dashpoint account does not automatically identify or delete data linked to an external Instagram identity.
This request concerns data held by Dashpoint. It does not delete your Instagram account or independently held copies in Instagram, Meta or an organiser’s other systems.
Read the privacy policyDeleted or disabled
Your sign-in access, public and private profile data, notifications, FCM tokens, social connections, onboarding drafts, AI memories, and app personalisation are removed where Dashpoint no longer needs to retain them.
Retained for tickets and legal obligations
Ticket, order, payment, refund, resale, check-in, and claim records remain intact. Where they reference your account, Dashpoint retains a minimal deleted-account marker so existing tickets do not become ownerless or claimable.
Support remains available
If you cannot sign in or need a manual deletion request, email support@dashpoint.app from the address linked to your Dashpoint account.
Sign in to delete your account
For security, online account deletion requires a signed-in Dashpoint session. You can also request deletion by email from the address linked to your account.
Manual requests should include the email address or phone number used for the Dashpoint account. Support may ask for additional verification before deleting the account.
Controller: Dashpoint GmbH, Freisinger Landstrasse 25, 85748 Garching bei München, Germany.